Refund policy

Returns & Exchanges Policy

You may return or exchange products purchased from RIOLSHOP under the following conditions:

Eligibility

• Requests must be made within 100 days of delivery.
  
  

• Items must be in original condition and packaging.
  
  

• Exchanges are subject to product availability.
  
  

Process

• Request a return authorization by contacting support@riolshop.com.
  
  
  

• Once inspected, we will confirm acceptance and proceed with the exchange or refund.
  
  

Costs

• Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.
  
  

• Refund

  At RIOLSHOP, we strive for full customer satisfaction. If you are not satisfied with your purchase, you may request a refund under the following terms:

  Refund Conditions

  • Refund requests must be made within 100 days of receiving the product (in accordance with the EU Consumer Rights Directive 2011/83/EU).
    
    

  • The product must be unused, in its original packaging, and in the same condition as delivered.
    
    

  • Certain products (personalized items, intimate goods, or perishable goods) may not be eligible.
    
    

  Refund Process

  • Contact us at support@riolshop.com.
    
    

  • Once the return is received and inspected, you will be notified of approval or rejection.
    
    

  • Approved refunds will be processed to the original payment method within 14 days.